Privacy Policy

Introduction

This Privacy Policy describes how Palate by Anya ("we", "our", or "us") collects, uses, and shares your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue using our website and services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Whenever updates are made, the revised version will be published on this page along with the updated effective date.

How We Collect Your Information

We collect information from several sources depending on how you interact with our website.

• Information you provide while placing an order.
• Information you submit when creating an account.
• Information shared when contacting customer support.
• Information collected automatically through cookies and website analytics.
• Information received from trusted payment, shipping and technology partners.

Personal Information We Collect

Depending on how you use our website, we may collect the following categories of personal information:

• Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Order History
• Payment Confirmation Details
• Account Login Information
• Customer Support Messages
• Website Usage Information

How We Use Your Personal Information

We use the information we collect to provide you with a safe, secure, and personalised shopping experience.

• To process and deliver your orders.
• To manage your account and purchase history.
• To communicate order updates and customer support responses.
• To improve our website, products and customer experience.
• To detect fraud and maintain website security.
• To send promotional emails and offers (only where permitted).
• To comply with applicable legal obligations.

Cookies

Like most websites, Palate by Anya uses cookies and similar technologies to improve your browsing experience. Cookies help remember your preferences, analyse website performance, and provide a smoother shopping experience.

You can disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled.

Sharing Your Personal Information

We only share your information when necessary to operate our business and provide our services.

• Payment gateways to securely process payments.
• Shipping partners to deliver your orders.
• Technology providers that help operate our website.
• Analytics providers to understand website performance.
• Government authorities where required by applicable law.

We never sell your personal information to third parties.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss or disclosure.

Although we work hard to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information.

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent where applicable.
• Request a copy of your stored information.
• Object to certain processing activities where permitted by law.

Children's Privacy

Our website is not intended for children under the applicable legal age. We do not knowingly collect personal information from children.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Email: ratanmaaorganic@gmail.com

Address:
28, Suryanagar Society Part 2B,
New Kosad Road, Amroli,
Surat, Gujarat – 394107,
India

Thank You

Thank you for trusting Palate by Anya. We value your privacy and are committed to protecting your personal information while providing a safe and enjoyable shopping experience.